Shipping Policy

FREE Shipping

While we do our utmost to deliver your products to you within 14 days, unforeseen circumstances may cause unexpected delays.

My parcel was damaged. What do I do?

Kindly reach out to us for pilferage / leakage / tempering within 6 hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:

• Please do not use the item for which claim is being raised.
• You may be required to information like, a short description of the case (A few questions will be asked to help us understand the scenario)
• The snapshots of the packet and other boxes (If any). Try to cover the sides which look tampered/damaged.

You may not be liable for a refund if he/she falls in any of the scenarios stated below:

• Failure to provide adequate information about the case.
• Failure to provide snapshots of the packet and box (if any).
• If a pilferage / leakage delivery was received, claims must be made the same day.
• You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

Does OKRAA deliver products outside India?

• Yes. We deliver products outside India. Customs and International Shipping.
• All of OKRAA orders are shipped internationally from our warehouses across India to your provided shipping address via DHL/FEDEX/ARAMEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.